Your Feedback

Craegmoor's "Your Voice" scheme enables the people we support to tell us what a brilliant life means to them so we can support them in the best way possible to achieve it.

Your Voice is owned by the people we support and is tailored to their individual needs. It includes and involves every person who lives in or uses a Craegmoor service.

The purpose of Your Voice is to:

  • Listen to what people are saying about their lives
  • Support people to maintain or access more of what is working
  • Support people to make changes where things are not working
  • The most important part of this scheme is to have fun!

How Your Voice works

Every person we support is an individual. Therefore Your Voice operates differently for each person. Some of the ways Your Voice works for people supported by Craegmoor today include:

1. Formal group meetings

These meetings are used to discuss what is important to people and to talk about any service related issues. The meetings are led and run by the people we support.

2. Informal group discussions

These can be social events such as walking groups, meeting for afternoon tea or activity sessions. They don't normally have an agenda and are led by the people we support.

3. One to one discussions

These can occur as guided conversations or spontaneous chats at anytime to suit the individual.

4. Observations

Non verbal or non intentional communications and behaviours are recognised as opinions or views and recorded as such.

5. Comment cards or books

Information gained from the people we support via comments cards or in comments books held in the service also form part of the Your Voice scheme. Feedback gained through these different means is recorded in a Your Voice evidence pack and the information is reviewed and implemented at every level of Craegmoor.

Your Voice enables us to support people to have meaningful and brilliant lives in ways of their choosing.