Ways of working

These are the principles that all Craegmoor employees follow.They are how we go about our work and how we interact with each other.

• Know your customer
• Listen to, focus on and serve customers
• Go the extra mile with customers
• Make customers your first priority, don’t keep them waiting
• Be friendly

• Act with pace and urgency, be energetic, enthusiastic and decisive
• Be professional and accountable
• Suggest a solution, be positive
• Take responsibility
• Seek new learning opportunities and challenges
• Exceed expectations

• Insist on quality
• Encourage enterprise, innovation, initiative and new ideas
• Be proud
• Know the competition

• Strive to be the best, no cynicism, no whinging
• Challenge and value all contributions – celebrate success
• Challenge the point, not the person
• Embrace and welcome change

• Support and show mutual respect
• Work together, no status, no game-playing
• Participate, trust, encourage each other, share success
• Have fun