A real and lasting difference for everyone we support


166 Tonbridge Road
ME16 8SS

T: 01622 673776

F: 01622 356752

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Sapphire House

About Sapphire House

At Sapphire House we provide 24/7 specialist residential support for people with autism, Learning Disabilities, communication difficulties and complex needs.

We recognise the importance of choice and encouraging people we support to be as independent as possible and are committed to providing support to empower and encourage individuals to develop skills they need to live as independently as possible, working towards a level of independence which is consummate with their skills, confidence and aspirations.

Our approach to support:

Our team of staff possess the necessary skills and attributes to provide a high standard of service delivery and have the necessary skills and knowledge of working with people with autism. We work closely with local multidisciplinary teams, speech and language therapists, sensory therapists and mental health teams, including psychology support.

Everyone living at Sapphire House is assigned a key worker who looks after each individual’s support plan. Key workers encourage and support individuals to attain their personal goals, which could include activities such as volunteering and paid employment.

Those living at Sapphire House are encouraged to raise issues and to discuss ideas at monthly ‘Your Voice’ meetings. At these meetings, individuals can influence how Sapphire House operates on a day-to-day basis. Topics of discussion can include activity planning, menus and refurbishment plans. Individuals who do not wish to take part in these meetings are represented in different ways, to ensure that everybody’s voice is heard.

What it’s like to live here:

We are located in the residential area of Maidstone, Kent with easy access to local shops and amenities including a library, cinema, leisure centre and swimming pool which has various facilities. Maidstone Town is approximately one mile away.

Sapphire House has its own on-site mini bus to enable people to access the community, as well as being on a main bus route with easy access to Maidstone train station.

The people we support regularly participate in activities that promote independence, such as visits to the supermarket, baking and accessing work based opportunities.

“I like the staff here and they help me to do nice things. I go out every morning with staff to buy my paper.” – Person supported by Craegmoor


Sapphire House is registered to support 8 people and accommodation is arranged over six en-suite bedrooms, one of which has access to a kitchen area.

In addition there are two self contained flats in the property that consist of a lounge/kitchen and separate bedroom with en-suite shower rooms which individuals are encouraged to personalise to allow them to feel more at home.

The accommodation is robust and low arousal and finished to a high standard.

Admissions criteria:

Sapphire House may be suitable for those who meet the following admissions:

  • Adults with autism
  • Adults with a learning disability
  • Require Positive Behaviour Support