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Herefordshire care home praised for being "positive" and "caring"

A care home for adults with autism in Lugwardine, Hereford, has been rated 'good' for the quality of care it provides by the independent health and social care regulator, the Care Quality Commission (CQC).

The service was rated 'good' in all five categories - for being 'safe', 'effective', 'caring', 'responsive' and 'well-led', within the overall 'good' rating.

In the report, following the inspection at Hereford's Lammas Lodge, which offers round-the-clock specialist support, within a residential facility, the CQC said: "Systems and procedures were in place to encourage and facilitate people's involvement in decisions that affected them. People were treated in a respectful and dignified manner by staff who understood the need to protect people's human rights."

Relatives of residents also spoke highly of the home and the staff, as they felt that the home created a positive environment for their family members and met their needs efficiently and in a professional manner.

Each resident is supported and encouraged through their Person Centred Plans, which they help to design, and which are created to reflect their personal needs and choices, to achieve their goals and aspirations. For some residents, this means attending college to access various courses, including cooking, art and daily living skills. For others, it means work placements.

Within Lammas Lodge, the staff continually and consistently promote the development of social skills, independent living and personal responsibility, according to the CQC. This includes daily skills such as shopping, cooking, doing laundry and cleaning tasks - which are dependent upon an individual's ability. The people who live at the home are very proud of their home as they have had so much involvement in creating it. "People were supported to have their say about the care and support they received and to participate in decision-making that affected them. The home had developed systems and procedures designed to engage with people and to give them a voice," the report said.

Michelle Pritchard, Registered Manager, said: "We are thrilled with the outcome of our latest CQC inspection as we have all worked incredibly hard to ensure that our residents receive the utmost care while still promoting their individuality.

"We encourage our residents to take part in as many daily life tasks as possible. This can range from helping with cooking to going shopping. Everyone who has been involved in creating the encouraging environment in our home should feel very proud to have been recognised so positively by the CQC during this inspection"

Sarah Hughes, CEO of Craegmoor, said: "Craegmoor are extremely pleased that this home has been rated 'good' overall. It is great that the CQC holds the service in such a high regard, particularly in way the service offers an individualised approach."

If you'd like to know more about how Craegmoor can support a person in your care, please call: 0800 840 3219 or click here to make an enquiry.