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CQC praises ‘good’ local care home for its ‘kind and compassionate’ staff

A Southport care home has been praised by independent inspectors working for the Care Quality Commission. 

York Road, CraegmoorIn its latest report, the CQC rated York Road as ‘good’ and praised it for its “kind and compassionate” staff, understanding the needs of the individual, and receiving positive feedback from residents and their relatives. 

The inspectors said the staff they observed knew the residents well and were aware of their history, preferences and dislikes.” A resident described staff to inspectors as “great”. A resident’s family member said staff were “very pleasant”, and another relative referred to them as being “very caring”. 

The CQC said they received positive feedback from people’s relatives about the Registered Manager, Cathy Madden Murphy. One family member described her as being “very efficient” and another person said she was “very supportive”. All of the relatives the inspectors spoke with said they would recommend York Road to others. 

The home works with residents who have varying needs, and communicate with residents via different methods including sign language. Care plans are personalised by residents, and most choose to add their own pictures and drawings to them. 

York Road supports people with communication difficulties and autism. It is located in Birkdale, Southport. It is managed by Craegmoor, part of the renowned Priory Group

Cathy Madden Murphy, Registered Manager, said: “We are proud of what we have achieved. We will continue the good work. I would also like to take this opportunity to thank the people we support and their relatives for helping us to achieve great things.” 

Sarah Hughes, CEO of Craegmoor, said: “The team at York Road do a remarkable job, so it comes as no surprise that they have received considerable praise from the CQC, the people they support and their relatives. We will work with York Road to ensure that it continues to be a great success.”

If you'd like to know more about how Craegmoor can support a person in your care, please call: 0800 840 3219 or click here to make an enquiry.