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Folkestone care home makes good impression on inspectors

A care home for adults with learning disabilities and mental health needs – which was described by one relative as a “complete home from home” - has been praised across the board by care inspectors.

The care inspectorate said the home in Marten Road, Folkestone, Kent  and run by Craegmoor - part of the Priory Group - was effective and responsive and “staff delivered support with consideration and kindness”.

A relative told inspectors: “Westview is really well-run – I have no doubt about that.” Another said: “There’s a lovely atmosphere at the home. You get the feeling that the staff really want to be here.” 
Kim Glennon - Craegmoor Westview
Inspectors said there was a variety of stimulating activities and outings on offer – residents had been to Disneyland Paris, a five-day holiday to Cornwall and Madame Tussauds - and people were treated with respect and dignity.

Care Quality Commission inspectors added: “Staff told us they ensured people had fully charged mobile phones with the service’s number saved on them. Trips to the cinema and shopping centres would be arranged to avoid busiest times. Staff had time to chat to people.”

In their report, they referred to a relative who told them: “Communication is great – staff always tell me anything that’s happened, and we have a great rapport.”

Another relative said: “There’s so much good nutritious food on offer at the home.”

The CQC said: “People told us that the service was caring. One person said, ‘The staff are brilliant’ while a relative remarked that the member of her family at the home ‘has a good quality of life at Westview and he absolutely loves it.’

The inspectors described the “pleasant atmosphere” at the service, adding: “We saw that people were able to laugh and joke with staff. People were relaxed and appeared comfortable in each other’s company. Staff demonstrated that they knew people as individuals and engaged with them in different ways. For example one person was quieter than others and staff gave gentle encouragement to them while also allowing them space to spend time alone.

“Staff were kind and thoughtful in their interactions with people. One relative told us for their loved one it was ‘a complete home from home’.”

Residents also enjoyed aqua zumba, and bingo and joined in with karaoke and discos held at a local day care centre - and had been given the opportunity to choose an accent colour for their bedroom walls.

Lisa Deane, chief operating officer of Craegmoor - which has just won Best Residential Care Provider at the LaingBuisson Health Awards that celebrate the achievements of independent healthcare providers who are ‘best in class’ - said: “Westview is a place to be proud of. Staff and residents make it the happy and positive place that it is and this independent report by the CQC is testament to that.”

For further details about Craegmoor and the range of services available, please call: 01905 828830 or click here to make an enquiry.